Concept Facilities Management has been established within the contract cleaning industry since 2008 by its parent company. Concept Facilities Management is part of a multi-million dollar Group which employs in excess of 200 staff across the group companies.
We have produced a Quality Management System in compliance with Quality Assurance Accreditation to ISO 9001:2000 with SAI Global. However, there are exclusions of 7.3 – Design and development and 7.6 – control of monitoring and measuring devices which have no impact on the operations of Concept Facilities Management Pty Ltd.
- Our company is a member of the Australian Building Services Association.
- We have a $20 million public liability cover with CGU Insurance Australia.
- We have unlimited workers compensation insurance cover with CGU Insurance Australia.
All Concept Facilities Management cleaners are members of the LHMWU and are paid in accordance with the NSW Cleaning and Building Services Contractors State Award.
Concept Facilities Management maintains a quality of work via a three tier account management program.
A weekly visit by your site supervisor (outside of office hours).
A weekly visit by your Area Services Manager. The Area Services Manager is responsible for the day to day operations of the site. Your Area Services Manager’s contact details will be forwarded to you on acceptance of proposal.
Our Commercial Manager is responsible for the overall management of the account. The Area Services Manager reports directly to him. The Commercial Manager’s contact details will also be made available to you as an additional cost.
All relevant concerns are raised at the monthly management meeting.
Concept Facilities Management uses a quality control inspection report that has been developed to comply with our Quality Assurance Accreditation. When completed, a copy of the report will be forwarded to our client, the employees concerned and our head office.
Quality Review Meeting
With nominated personnel and at a regular frequency suggested by the Client, Concept Facilities management will attend to discuss all concerns or queries. A copy of the latest inspection report will be tabled for discussion. The clients’ personnel will be informed of upcoming periodical work and any relevant concerns indicated by Concept Facilities Management staff.
A communication book will be made available to the clients and Concept Facilities staff. This book acts as a total form of communication encompassing service and access difficulties, areas of concern to a maintenance register for Concept Facilities staff. E.g: Electrical or Plumbing faults. The location of this book is to be advised by the client.
Liaison between Concept Facilities staff and their supervisors / management is given high priority. Concept Facilities staff are instructed not to communicate day to day concerns to the client except on occasions of emergency of imperative nature.
All Concept Facilities staff will be trained to operate your security system, card and key access. Nominated staff will be made available for the client induction if required.
Relief Staff and Transition
Concept Facilities engages highly trained staff to use as replacements in case of sickness, annual leave or other unforseen circumstances. Concept Facilities will ensure all relief staff are trained in site procedure.
In the case of staff change, your supervisor will be totally and physically committed to the replaced staff for a period of ten working days to ensure a smooth transition.
Eg: Blackouts, Lockouts, Breakdowns and Accidents.
Concept Facilities staff are instructed to advise management immediately. We will organise staff to carry out services immediately after the problem has been resolved.
Uniforms and Identification
All cleaning staff wear the supplied uniform with Concept Facilities Management embroided for easy identification. All staff wear appropriate footwear for your site and carry identification whilst on site.
All electrical machinery used by Concept Facilities is tested and tagged by certified personnel.
All chemicals used by Concept Facilities are manufactured by reputable chemical producers and all are supplied with First Aid instructions. Material Safety Data Sheets for all chemicals are supplied to our clients via a site file.